Aspect Software, Incorporated

Fergal Glynn

Justin William Haddad

Richard W Shea

Christopher J Kacher

Brian Silver

Mike Regan

Kerry Hannigan

Ken Ouellette

Vinh Huu Tran

The present invention provides in one aspect a method and a system for displaying a VoIP quality to a user, so that the user may determine if a specific call should be placed in view of the VoIP quality. The present invention also provides in another aspect a method and a system for non-intrusively signaling of an incoming VoIP call so that a user can be informed of the incoming call and yet not be interrupted from his/her current work.

VoIP quality bar and 'toast' notifications

Some embodiments of the present invention provide a method and system for correlating information regarding an interactive communication. A session application record is provided to store information of a session that represents an interactive communication that is at least between two endpoints. An application programming interface (API) is provided for users to create and manipulate session application records. Application specific data or customized data can be stored with the session application record using a tag that includes a name and value pair. One session application record can be associated with another session application record by using a relation. Any information that is gathered during a session can be accessible even when one of the endpoints is replaced by another endpoint.

Session application records

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Medford, MA, United States of America

Fergal Glynn