Microsoft Technology Licensing, LLC

Feng Zhou

Di Li

Yue Liu

Min Zeng

Xiang Xu

Ying Zou

Sa Kang

The present disclosure provides method and apparatus for guiding topic in a conversation between a user and a chat engine. At least one first topic is determined. A first message is provided to the user based on the at least one first topic, to guide the conversation to the at least one first topic. A first response to the first message is received from the user. It is determined whether the first response is associated with the at least one first topic. In the case of determining that the first response is associated with the at least one first topic, at least one second topic is determined based on the at least one first topic. At least one second message is provided based at least on the at least one second topic, wherein if the at least one second topic is associated with resource or service, the at least one second message includes at least the resource or service.

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Redmond, WA, United States of America

Feng Zhou