International Business Machines Corporation

Nuance Communications, Inc.

Felipe Gomez

James Robert Lewis

Ciprian Agapi

Vanessa V Michelini

Sibyl C Sullivan

Wallace J Sadowski

Gary Joseph Pietrocarlo

A method and system for defining standard catch styles used in generating speech application code for managing catch events, in which a style-selection menu that allows for selection of one or more catch styles is presented. Each catch style represents a system response to a catch event. A catch style can be selected from the style-selection menu. For each selected catch style, the system can prepare a response for each catch event. If the selected catch style requires playing a new audio message in response to a particular catch event, a contextual message can be entered in one or more text fields. The contextual message entered in each text field corresponds to the new audio message that will be played in response to the particular catch event. In certain catch styles, the entered contextual message is different for each catch event, while in other catch styles, the entered contextual message is the same for each catch event. Finally, if the selected catch style does not require playing of a new audio message in response to a particular catch event, the system can replay the system prompt.

Method and system for defining standard catch styles for speech application code generation

A method () in a speech recognition application callflow can include the steps of assigning () an individual option and a pre-built grammar to a same prompt, treating () the individual option as a valid output of the pre-built grammar if the individual option is a potential valid match to a recognition phrase () or an annotation () in the pre-built grammar, and treating () the individual option as an independent grammar from the pre-built grammar if the individual option fails to be a potential valid match to the recognition phrase or the annotation in the pre-built grammar.

Method and arrangement for managing grammar options in a graphical callflow builder

A system, apparatus, and method for creating alternate-mode interactive applications is provided. A system for creating an alternate-mode interactive application includes a selection module for selecting a voice-mode element from a set of voice-mode elements defining a voice-mode interactive application for accomplishing a predetermined user-directed task The system also includes a generation module for generating an alternate-mode element corresponding to the selected voice-mode element, the alternate-mode element having a modality different than the voice-mode element. The system further includes a construction module for constructing an alternate-mode interactive application based upon the generated alternate-mode element.

System, apparatus, and methods for creating alternate-mode applications

A method and system for automated code generation in a call flow builder () can include a display coupled to a processor. The processor can be programmed to select a real code (database connection) or a prototype code using a graphical interface () to provide a selected code and develop a call flow using the selected code. The processor can be programmed to select the prototype code as the selected code, test the call flow in a local development environment and further enable the switching of the selected code from the prototype to the real code to complete a database connection. The processor can be further programmed to enable specification of a default or range of values. Additionally, the processor can be programmed to use a database connection code that replaces a prototype assignment of values to variables when the real code is the selected code.

Method and system for switching between prototype and real code production in a graphical call flow builder

A wizard that from a fixed design can create various audio interfaces. The generated interfaces can be speech only, DTMF only, or various mixed speech and DTMF UIs. When specifying both speech and DTMF prompts, a number of combinations of these interfaces could be automatically generated. Robust speech recognition systems can be built by automatically generating a 'shadow' DTMF application. The DTMF application will perform the same task as the primary speech application; however the transfer to a DTMF application could be done explicitly by the user, or could be transferred automatically (either a temporary or permanent transition) at a point in the call flow where there was a problem with the speech recognition.

Method and system for selecting speech or DTMF interfaces or a mixture of both

The present invention provides a method of dynamically displaying speech recognition system information. The method can include providing a single floating window for displaying frames of speech recognition system state information to a user. The frames can be varied according to trigger events detected in the speech recognition system. Each frame can differ from others of the frames according to the speech recognition system state information.

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Weston, FL, United States of America

Felipe Gomez