Salesforce, Inc.

Feihong Wu

Caiming Xiong

Wenhao Liu

Tian Xie

Huan Wang

Xinyi Yang

Jin Qu

Yingbo Zhou

Kazuma Hashimoto

Xugang Ye

Chu Hong Hoi

Soujanya Lanka

A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.

Customizing chatbots based on user specification

Configurable conversation engine for executing customizable chatbots

A system performs conversations with users using chatbots customized for performing a set of tasks. The system may be a multi-tenant system that allows customization of the chatbots for each tenant. The system receives a task configuration that maps tasks to entity types and an entity configuration that specifies methods for determining entities of a particular entity type. The system receives a user utterance and determines the intent of the user using an intent detection model, for example, a neural network. The intent represents a task that the user is requesting. The system determines one or more entities corresponding to the task. The system performs tasks based on the determined intent and the entities and performs conversations with users based on the tasks.

Entity resolution for chatbot conversations

Growing community of inventors

Santa Clara, CA, United States of America

Feihong Wu