Lucent Technologies Inc.

Fatsing Chou

Frank J Bogart

Paul Lawrence Richman

Thomas S Fisher

Transferring administration information from a switching system to a computer telephony integration (CTI) terminal via a standard telecommunication link by the CTI terminal executing a feature on the switching system. Advantageously, the information is transferred from the switching system to the CTI terminal utilizing standard display messages as would be displayed on a voice terminal having a display unit. Further, the user of the CTI terminal can request only subsets of the system administration information. Using a voice terminal having a display unit, the user can access individual segments of the administration information.

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Menlo Park, CA, United States of America

Fatsing Chou