Grape Technology Group, Inc.

Other

Faith McGary

Michael R Bates

Christine Baumeister

Alan Sunners

Robert Pines

Xavier Riley

Ian Bacon

Harold R Robinson

Scott DeNardo

Alexis Tabora Adorable

Paresh Patel

Peter Golian

An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.

System and method for providing mobile device services using SMS communications

A method for enhanced commercial activities to a mobile device user includes providing a user with an application for use on a mobile wireless device and receiving an incoming communication from the wireless device via the application at an enhanced services platform of a directory assistance center. Stored account information, associated with the user is retrieved and a coded information is received from the wireless device, where the coded information is generated by the application based on input uploaded onto the wireless device by the user obtained from any one of the group selected from a product advertisement, a product price tag and digital image of a product. The coded information is parsed at the enhanced services platform, options are retrieved related to a product corresponding to the coded information and the user is provided with options relating to the product.

System and method for enhanced directory assistance including commercial features

A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

System and method for improved directory assistance including re-dial feature

A communication method includes the steps of receiving a call from a caller for connection to a subscriber, attempting a connection to the subscriber and retrieving a media file associated with the subscriber. The media file is played to the caller during a ring-back period of the attempted connection, playing of the media file to the caller is charged to the provider of the media file.

Advertisement based ringback system and method for use with a directory assistance system

A system for responding to queries has an interface for receiving request communications from requesters. An agent platform is configured to receive the request communications and to provide replies to the requesters. A tracking module tracks the request communications and the replies and a news module tracks news events. A correlation module correlates increases in request communications relative to a first news event over a set time frame. An analysis module generates a search assistance routine based on the correlated increases in request communications relative to the first news events over a set time frame, where the search assistance routine is activated when a second news event is detected, similar to the first news event.

System and method for real-time comparison of news events against directory assistance queries

A system for facilitating communications with an automated response system includes a database for storing an address book entry. The address book entry includes a location name and contact number for a location that employs an automated response platform that does not accept voice commands. The address book entry also includes at least one stored voice command related to a navigation command of the automated response platform and one stored associated assigned keystroke for the command. A voice response signal digital signal processor receives a voice input from a user corresponding to the stored voice command. A telephonic signal generator is included, such that when the user utters the voice input corresponding to the stored voice command, the system recalls the stored associated assigned keystroke and delivers a signal corresponding to the keystroke as a telephonic signal to the automated response platform.

System and method for voice activated signaling

A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion.

Communication assistance system and method with prosperity marketing

An enhanced services platform the platform includes an interface for receiving a communication from a user requesting a desired data. A response module parses the communication and retries the desired data. The platform arranges the desired data into a response message that is sent to the user. A user identifier database module stores information about the users in a user profile that including at least a preferences field and a preference value field identifying relative values of user preferences stored in the preference field, where when a preference having a higher ranking in the preference value field is non available, a second preference having a lower ranking in the preference value field is utilized.

A method for providing directory assistance, including receiving at least one request from a requester for an un-listed contact information, where the un-listed contact information is stored in one of a plurality of carrier databases. A request is generated to a third party for the un-listed contact information, where the third party is in contact with the carriers, one of which has the un-listed contact information. A notification is received from the third party indicating that the un-listed contact information has been retrieved by said third party and a message is sent to the un-listed contact information, through the third party, indicating that the requester is trying to contact them.

System and method for facilitating privacy in directory assistance communications

An enhanced services platform said platform includes an interface for receiving a communication from a user requesting a desired data. A response module parses the communication and retries the desired data. The platform arranges the desired data into a response message that is sent to the user. A user identifier database module stores information about the users in a user profile that including at least a preferences field and a preference value field identifying relative values of user preferences stored in the preference field, wherein when a preference having a higher ranking in the preference value field is non available, a second preference having a lower ranking in the preference value field is utilized.

An enhanced directory assistance system includes a database for storing at least one subscriber emergency profile. The subscriber emergency profile has one or more instructions to be carried out in the case of an emergency and also has an identifier for identifying a mobile device of a corresponding subscriber. An operator terminal receives an incoming communication from one or more callers from the mobile device of the subscriber, such that when the communication is received, the operator terminal recalls the subscriber emergency profile and carries out the one or more instructions.

System and method for providing emergency notification services via enhanced directory assistance

A method for facilitating VoIP communication between VoIP providers. First and second VoIP service providers are registered with a VoIP communication system, which generates a table of registered VoIP subscribers from the first and second VoIP service providers. The information from the table is applied to a call generated from a subscriber on the first VoIP service provider, such that if the desired party is a subscriber to the second VoIP service provider as noted in the table, the call generated from the subscriber on the first VoIP service provider is sent to the desired party as a packet switched call.

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Bethlehem, PA, United States of America

Faith McGary