Amazon Technologies, Inc.

Fabien Hertschuh

Peter C Wong

James L Ford

Sean P Cier

Benoit St-Pierre

Samuel Pike Hall, Vi

John Montague Howard

Akshit Proothi

Mohit Mittal

Rahul Manne

Samuel Pike Hall

Described are techniques for linking generating a skill-stored user profile, and linking same with a natural language processing (NLP) system-stored user profile. In at least some examples, a user may provide a natural language input to a NLP system. The NLP system may determine a skill is to process to perform an action responsive to the natural language input. To perform the action, the skill may require the user have a user profile stored by the skill, but the user may not have such a user profile. However, the NLP system may store a user profile for the user. The NLP system may determine the user profile stored thereby and may send, with user permission, information in the user profile to the skill. The skill may use the received information to generate and store a user profile for the user. Thereafter, the skill may provide the NLP system with a user profile identifier that the skill may use to identify the user's profile stored thereby. The NLP system may store the received user profile identifier in the user's profile stored by the NLP system, thereby linking the user profiles and enabling the skill to thereafter personalize processing with respect to natural language inputs of the user.

User profile linking

Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.

Assisted shopping

Disclosed are various embodiments for facilitating a cooperative shopping session. A mobile computing device establishes a session with a remote computing device. Product data is displayed by the mobile computing device in association with the session. The product data is shared with the remote computing device in association with the session. The mobile computing device receives an indication of a user interaction with the product data at the remote computing device. The mobile computing device displays the user interaction with the product data in conjunction with the product data and in association with the session.

Method, medium, and system for live video cooperative shopping

Assisted shopping server

Growing community of inventors

Seattle, WA, United States of America

Fabien Hertschuh