Xerox Corporation

Fabien Guillot

Yves Hoppenot

Caroline Privault

Stefania Castellani

Frederic Roulland

Jacki O'Neill

Christophe Legras

A method for generating procedures includes receiving a log of a troubleshooting session. The log includes device data including a sequence of detected operations performed on the device causing respective components to change states. Steps of a candidate operating procedure are generated, based on the log, each corresponding to one of the detected operations. Missing steps may be identified, based on state charts and/or stored operability constraints for the device. The candidate operating procedure is compared with existing operating procedures stored in a knowledge base for the device to identify at least one existing operating procedure which includes steps which match at least some of the steps of the candidate operating procedure and, based on the identified at least one existing operating procedure, generating a textual description based on the textual description of the matching steps. The candidate procedure can be presented to an editor for validation.

System and method for semi-automatic generation of operating procedures from recorded troubleshooting sessions

A method of configuring a widget and a tactile user interface which displays the widget are disclosed which enable menu-setting operations with minimal touch gestures and occupation of screen space. The interface includes a touch sensitive display device and memory which stores instructions for displaying the widget and a set of graphic objects together on the display device. The widget has two or more virtual sides, each of the sides being associated with a respective functionality. The widget is flipped, in response to a recognized touch gesture, from a first of the sides to a second of the sides, whereby the functionality of the widget is changed. The graphic objects are associated, in memory, with respective items having attributes. The graphic objects exhibit a response to the widget functionality of a currently displayed one of the sides of the widget based on the attributes of the respective items.

Reversible user interface component

A system and method are provided for dynamically generating a query using touch gestures. A virtual magnet is movable on a display device of a tactile user interface in response to touch. A user selects one of a set of text documents for review, which is displayed on the display. The system is configured for recognizing a highlighting gesture on the tactile user interface over the displayed document as a selection of a text fragment from the document text. The virtual magnet is populated with a query which is based on the text fragment selected with the highlighting gesture. The populated magnet is able to cause a subset of displayed graphic objects to exhibit a response to the magnet as a function of the query and the text content of the respective documents which the objects represent and/or to cause responsive instances in a text document to be displayed.

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Grenoble, France

Fabien Guillot