Electronics and Telecommunications Research Institute

Kt Corporation

Eunjin Ko

Hyun Chul Kang

Byung Sun Lee

Ho Young Song

Ilgu Jung

Byung Yun Lee

A system for managing customized SLA monitoring for providing a customized SLA monitoring service is linked with an external system to receive an external index order for a customer line subscribed in the service. The system reflects demands of the customer included in the external index order on SLA management data to update the SLA management data. Further, the system uses the updated SLA management data to determine whether to monitor with the external system and the customer line according to the result of the determination.

System and method for managing customized service level agreement monitoring

Provided are a system and a method for measurement voice over Internet protocol (VoIP) quality of experience (QoE), and a compensation method, a method for measuring QoE for a VoIP telephone service in real time, and claiming after-treatment on the basis of the measurement quality. The present invention measures subjective or objective quality for an actually generated call, and allows the subjective or objective quality to be linked with after-treatment such as compensation.

System and method for measurement of VoIP QoE and compensation method

Growing community of inventors

Daejeon, South Korea

Eunjin Ko