Salesforce Com, Inc.

Salesforce, Inc.

Heywire, Inc.

Mediafriends, Inc.

Saleforce, Inc.

Eugene Lew

Vasileios John Gianoukos

Kenneth Norman Heim

Gary Mark Lauder

Nimrod Gal-Oz

Mohit Aggarwal

James Hunt

Thomas Brett Chisholm

A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.

Call center mobile messaging

Implementations of the disclosed subject matter provide outputting an integrated interface to be displayed in a browser including a text-based interface of an application and an interface for a virtual mobile device separate from the text-based interface, where the virtual mobile device emulates operations and a user interface of a specific type of hardware mobile device. An indication of a communication may be received from a mobile device. A customer name associated with the mobile device may be obtained based on at least one of a certificate that includes the customer name retrieved by the server from a third party server, and a database record that includes the customer name that is retrieved by the server from a database. The obtained customer name may be displayed on the virtual mobile device portion of the integrated interface in association with the communication from the mobile device of the customer.

Methods of providing an integrated interface that includes a virtual mobile device

An online system authenticates a user through a voiceprint biometric verification process. When a user needs to be authenticated, the online system generates and provides a random phrase to the user. The online system receives an audio recording of the randomly generated phrase and retrieves a previously trained voiceprint model for the user. The online system analyzes the audio recording by applying the voiceprint model to determine whether the audio recording satisfies a first criteria of whether the voice in the audio recording belongs the user and a second criteria of whether the audio recording includes a vocalization of the randomly generated phrase. If the audio recording satisfies both criteria, the online system authenticates the user. Therefore, the user can be provided access to a new communication session in response to being authenticated.

Voiceprint security with messaging services

Electronic data can be conveyed. A processor of a first intermediate device can receive a first file. The processor can decrypt the first file to produce a second file. The second file can include a third file and an identification. The identification can be for a destination device. The third file can include the electronic data. The third file can be encrypted with respect to the first intermediate device. The processor can determine, based on the identification, a second intermediate device. The second intermediate device can be different from the destination device. The processor can produce a fourth file. The fourth file can include the third file and the identification. The processor can encrypt the fourth file to produce a fifth file. The processor can convey, to the second intermediate device, the fifth file.

Conveying encrypted electronic data

Electronic data can be transmitted from a device outside a multitenant system to a recipient device that is a tenant device associated with the multitenant system. A processor of the device outside the multitenant system can encrypt the electronic data to produce a first file. The processor can produce a second file. The second file can include the first file and an identification. The identification can be for the recipient device. The processor can encrypt the second file to produce a third file. The processor can transmit, to the multitenant system, a file for transmission. The file for transmission can include the third file. The multitenant system can be configured to communicate with the recipient device.

Conveying encrypted electronic data from a device outside a multitenant system via the multitenant system to a recipient device that is a tenant device associated with the multitenant system

The technology disclosed for configuring a transcoder-router to direct incoming communications to desired receivers includes receiving a selection by a user from an icon-based GUI, of an incoming voice, video, image, short message, or email media type to configure for routing. Incoming communications gets routed in the context of the incoming media type, with the transducer-router receiving a combination of routing conditions with which to determine the routing of the incoming media type: a time zone against which routing schedules are measured; a time window for the routing schedules that covers both time of day and day of week; and available receiver devices for the routing under the selected combination of the incoming media type, time zone and time window. The disclosed systems and methods include committing routing rules based on the user selections to tangible machine readable memory; and using the committed rules to route incoming media type messages.

Dynamic selection of channels for incoming communication

A method and system for delivering SMS and MMS messages from a mobile telephone to devices having addresses on an Internet Protocol network are provided. In an embodiment of the invention a device having an IP address and a Media Access Control (MAC) address is registered on a network router and a telephone number is associated with the registered device on the router, such that when the router receives an SMS or MMS message for the telephone number associated with the device the router retrieves the IP address for the device and routes the message to the device.

SMS technology for computerized devices

A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.

Messaging system having multiple number, dual mode phone support

A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. The social messaging hub can provide a predetermined auto-reply response and retain messages for a timed duration in a message retention queue when requested by a user. Messages may be viewed with a data enabled device application at various zoom levels.

Growing community of inventors

Olney, MD, United States of America

Eugene Lew