Lucent Technologies Inc.

At+t Corp.

Eugene Gerber

Mary Rita Otto

Wayne A Senneke

Donald Robert Ziemann

Ted Moulos

Christopher F Robbins

Michael Joseph Meyer

Francis Joseph Pope, Iii

John C Barrett

Frank J Olderr

John H Gustavson

Mark Thomas Miller

Joseph John Wiktor

Mark Richard Blair

A system for providing location data for determining which service provide is to receive a location based telephone call from a wireless telephone set. A list of call routing parameters for a wireless telephone is generated from the location of a wireless telephone. Each call routing parameter is a location descriptor which indicates location of a caller. A switching system then read each calling parameter from the list and attempts to find a service provider to receive the call. The switching system repeats the process until a service provider is determined. The call is then extended to the service provider.

Extending a location based telephone call from a wireless telephone set using a generic routing list

Emergency service calls, such as 911 calls, are routed to specially trained operators at public service answering points (PSAPs). A PSAP switch, a special focus private branch exchange (PBX), is provided for interconnecting incoming PSAP calls to a PSAP position staffed by a PSAP operator. The PSAP position comprises a telephone facility for talking to the caller, and a PC for accessing and displaying data about the caller, i.e., the caller's address, and any special characteristics such as a caller's disability, etc. An ISDN, (Integrated Services Digital Network), line connects a tandem access switch used for routing PSAP calls with the PSAP switch. The ISDN facility is used for conveying information about the caller for display at the PC of the answering PSAP position. Advantageously, this arrangement provides an integrated system for communicating both the voice of the caller, and the data describing the caller to a PSAP operator.

Arrangement for public safety answering points

A central office controlled private branch exchange (PBX) is enhanced to provide more flexible services through the addition of new call vectors for controlling call processing. These new call vectors can access stored customer data to customize the treatment of incoming calls to meet the demands of individual customers. Advantageously, a broad class of new services for such systems is made available through the use of such new call vectors.

Flexible customer controlled telecommunications handling

An arrangement for selectively altering the serving of emergency serving areas ESAs. Normally emergency serving areas are grouped and all calls for a group are handled by teams of agents at public safety answering point (PSAP) positions. For special emergencies such as a fire it is deskable that all traffic from one emergency service area be specially routed either to a single destination such as one PSAP position or a telephone in a fire station or to a special group of agents. This is accomplished by assigning a different routing telephone number to the emergency service number ESN corresponding to each emergency service area and using that routing telephone number ESN for routing calls. The calls are routed first to a single agent position which is normally not logged in and then on a default basis to an automatic call distributor (ACD) number for routing to a team of PSAP agents. If a special emergency occurs in one of the ESAs, then the routing for the corresponding ESN is changed either by logging on an agent to handle all calls for that ESN or by changing the default ACD number to route these calls to a different ACD or to a different telephone. Advantageously, such an arrangement allows for a highly flexible routing under special emergency conditions without requiring a complex individual ACD routing for each ESN under normal conditions.

Dynamic reallocation of calls to agent groups

An automatic call distribution (ACD) interface unit (AIU) which receives event messages generated by different telecommunication switches and forwards corresponding event messages to management of information system (MIS) processors. The AIU insures the uniqueness of identification codes by substituting a modified identification code when event messages destined for a single MIS processor are generated by two or more telecommunication switches.

Interface for handling event messages generated by telecommunications

This invention relates to real time accumulation of telephone usage data and real time reporting of such data to a telecommunications system administrator. Telephones being monitored are identified in translation information of the connected switching system. When a reportable event occurs for one of these telephones, a data message is sent to a management information system (MIS) for the group that includes that telephone, and the records of that MIS are updated and displayed. Advantageously, real time information is displayed for selected individual and/or group telephone stations.

Growing community of inventors

Bolingbrook, IL, United States of America

Eugene Gerber