Servicenow, Inc.

Eugen Ardeleanu

Chinna Babu Polinati

Kanwaldeep Kaur Dang

Sridhar Chandrashekar

Purushottam Shridhar Amradkar

Stephen Scott Tucker

James Crotinger

Kiran Kumar Bushireddy

Scott Tucker

Kelly Vincent

Christopher Robert Mutzel

Greeshma Kulamarva Balasubrahmanya

Sachin Gupta

Disclosed are methods, apparatuses and systems for collecting transactional and dimensional data. One implementation includes a configuration management database, a first data collection agent operating on a first monitored server to collect metadata associated with the first monitored server from the configuration management database using the first data collection agent, collect metric data from the first monitored server regarding operation of the first monitored server, wherein the metric data includes at least one metric collected from at least one application executing on the first monitored server; and assemble the collected metric data and at least part of the collected metadata into a packet for transmission from the first monitored server to a message bus; and a distributed database configured to receive the packet from the message bus and to store the collected metric data and metadata included in the packet.

Streamlined transaction and dimension data collection

An apparatus for grouping alerts generated by automated monitoring of at least an operating condition of a machine, represented as a configuration item in a configuration management database, in a computer network. A first event pattern is identified based on configuration items associated with an alert avalanche identified from received historical alert data stored in memory. A second event pattern is identified based on co-occurrences of configuration item pairs in the historical alert data and on at least one conditional probability parameter. At least one alert group is determined by comparing at least one configuration item associated with a current alert to the plurality of configuration items of the first event pattern and of the second event pattern stored in memory. A graphical display region for displaying the alert group is generated.

Management of computing system alerts

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Bellevue, WA, United States of America

Eugen Ardeleanu