Emc IP Holding Company LLC

Eslam M El-Nakib

Mohamed Sohail

Mohamed Esam

Yasmine Morad

Sherief Selim

Providing automatic initial responses to service requests. An automated support engine receives a service request including a problem description from a client. A text analysis component analyzes the problem description to identify an issue. A search component searches response reference sources to identify a set of suggested solutions and a set of reference materials associated with the issue. The response reference sources include structured data materials and unstructured data materials. The automated support engine combines the set of suggested solutions and a set of links corresponding to the set of reference materials to generate an automatic initial response. The automated support engine sends the automatic initial response to the client to assist a user in resolving the identified issue.

Providing automatic self-support responses

Systems, methods, and articles of manufacture comprising processor-readable storage media are provided for data storage path processing. For example, in one method, a data block is received from a first device over a communications network, wherein the data block is specified to be sent to a second device located on the communications network. A distributed data storage system is accessed to store the data block in a first datastore associated with the first device, and to store a copy of the data block in a second datastore associated with the second device. A notification message is sent to the second device over the communications network to notify the second device that the data block is stored in the second datastore. The method may be performed by an application server that is implemented in an IoT (Internet of Things) cloud computing system.

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Cairo, Egypt

Eslam M El-Nakib