W.w. Grainger, Inc.

Erwin Cruz

Geoffry Arthur Westphal

Svetlana Kharlamova

Ketoki Peterson

A method and system for conducting a service center call with a visual search. The method and system include hosting an electronic database of item information and user information, providing a user interface for allowing a user to obtain image data and initiate a customer service call including the image data. Upon receipt a visual search is conducted with the image data to determine relevant item information and the service call request is routed to a service agent along with the relevant item information for display and conducting the service call.

Systems and methods for providing call center service with visual search

A user is provided a display or user interface that is tailored to the user based on a community the user is a part of. Based on interactions with and/or modifications to the display by other users of the community, the display or user interface is tailored to the user to show a similar display as desired by those in the user's community. This provides a better display or user interface that allows a user to quickly access product information and/or commerce functionalities that they are more likely to use. This display or user interface is displayed as an electronic document, such as a web page, that is viewed by the user in an electronic document viewing program, such as an Internet browser.

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Hoffman Estates, IL, United States of America

Erwin Cruz