West Corporation

Intrado Corporation

Erika Nelson Kessenger

Bruce Pollock

Michael J Moore

Denise Ann Mallory

Claire Denise Matt

Paul W Popp

Anne Marie Giles

Catherine Rivier

The illustrative embodiments described herein provide systems and methods for managing advertisements for advertisers. In one embodiment, a method includes receiving a set of advertising preferences from an advertiser. The set of advertising preferences includes advertiser-definable criteria controlling when to initiate an advertisement associated with the advertiser. The method also includes monitoring a set of events associated with event data to determine whether to initiate the advertisement during an event. The set of events are viewable on an interfacing device associated with a user. The method also includes initiating the advertisement during the event in response to the event data for the event meeting the criteria defined by the advertiser.

Preference-based advertising systems and methods

A call center system is configured to record call data into call records. A transfer center within the call center transfers the call records to a database. A query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing real-time analysis of the call data.

System, method and computer readable medium for call center management

A method and apparatus of modifying user content data on a mobile station are disclosed. One example method of displaying customized content data on a mobile station may include receiving the content data at the mobile station, and modifying the content data based on predefined viewing preferences of the user. The modified content may then be displayed on a display interface of the mobile station allowing the user to view the content based on their specified preferences.

Method and apparatus of processing data displayed on a mobile station interface based on user preferences

The illustrative embodiments described herein provide systems and methods for movie identification based on a location. In the embodiment, a method includes locating a mobile communication device associated with a user to form location data, accessing a location database to determine a geographic location of the mobile communication device based on the location data, and identifying a set of movies related to the geographic location by accessing a movie database. Each of the set of movies in the movie database is associated with one or more respective geographic locations. The method also includes presenting a set of movie results corresponding to the set of movies on a graphical user interface of the mobile communication device. In another embodiment, the method may also validate an object photographed by a camera of the mobile communication device, and use the recognized object to identify the set of movies.

Location-based movie identification systems and methods

A method and apparatus of processing a customer call is disclosed. The customer call may be initiated for an interactive voice response (IVR) type call system. One example method may include processing an interactive voice response (IVR) customer call. The method may include receiving customer call input to IVR call menu prompts, evaluating customer call interactions with the IVR call menu prompts, and calculating at least one usability score of the customer's interactions with the IVR call menu prompts. The method may also include displaying the results of the at least one usability scores on a user interface.

Method and apparatus of analyzing customer call data to monitor customer call behavior

A method and apparatus of monitoring a mobile station's activity to determine user behavior is disclosed. One example method may include determining a location of the mobile station, and determining data that is accessible to the mobile station based on its location. The method may also include transmitting the data to the mobile station, tracking the movement of the mobile station over a specified time interval, and compiling a report of the mobile station's activity within the specified time interval.

A method and apparatus of processing a customer call is disclosed. The customer call may be initiated for an IVR type system or a live agent. An example method of processing the call may include receiving customer call data and recording the customer call data in a database server. The method may also include performing speech analytics on the recorded customer call data to determine instances of predefined information that occurred during the customer call, and displaying the results of the speech analytics on a user interface. The call analytics may populate a dashboard interface that provides a data analyst with an opportunity to understand the positive and negative portions of the call for future call improvement.

Growing community of inventors

Denver, CO, United States of America

Erika Nelson Kessenger