Dell Products Inc.

Erik Reyes

Ramakanth Kanagovi

Saheli Saha

Guhesh Swaminathan

Sunil A Vyas

Kevin P Olalde

Geoffrey S Meyer

Virender Sharma

An information handling system instantiates a hardware configuration generator to generate platform configurations. The hardware configuration generator provides a ranked list of the platform configurations, receives platform customer service request information, provides a ranked list of part numbers associated with the platform configurations based upon the customer service request information, and modifies the ranked list of platform configurations based upon the ranked list of part numbers.

Utilizing customer service incidents to rank server system under test configurations based on component priority

A system, method, and computer-readable medium are provided that engages in a data-driven and machine learning-based approach to arrive at high-value, system under test configurations for validation. Embodiments determine all the possible configurations for a computer platform, considering the variety of processors, boards, adapters, and the like, and then utilize a pseudo-ensemble clustering methodology that combines a k-means clustering technique with a neural-network based Kohenon self-organizing map competitive clustering technique to associate like configurations, and then utilizes a data-driven scoring methodology on the clustered configurations to prioritize those configurations to be validation tested.

Method and system for prioritizing system under test configurations

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Round Rock, TX, United States of America

Erik Reyes