Avaya Inc.

Erik J Johnson

Cynthia Hiatt

Ross Yakulis

Doree Duncan Seligmann

Ricardo Craft

David L Bauer

Janis Rae Putman

Mai-Huong Nguyen

Praveen Kumar Mamnani

A method and system are provided for managing incoming transmissions. A response to an incoming transmission is generated as a function of recipient availability and information relating to the incoming transmission, such as a medium of the transmission. An indication, representative of the incoming transmission and the response, is provided to one or more recipient devices. A method and system are also provided for managing one or more transmission events, represented by notification signals, where the notification signals are processed as a function of schedule data relating to a user. Indication data is generated as a function of the notification signals and provided to one or more user-specified devices, wherein the indication data includes an identification of a type of transmission event and a representation of a response to at least one of the transmission events.

System and method for indicating status of an incoming transmission to a user

A business process software program is executed in a processing element comprising a memory and a processor coupled to the memory. The processor is operative to identify within the software program one or more communications services inserted as generic design elements therein, and for each of the identified communications services, to initiate the execution of one or more corresponding communications tasks. At least one of the communications services may comprise a composite communications service which itself comprises a plurality of communications services.

Communications services for business process design

A system for controlling the presence of a user perceived by contacts is provided. In particular, a rules engine receives a number of inputs related to the desired accessibility of the user, and from such inputs generates a perceived presence for the user that can be used to control how the user is notified of an incoming communication. Inputs may include an accessibility rating assigned to a contact, the physical presence of the user, the user selected desired accessibility level, and environmental factors. The system allows a user to limit distractions from unimportant contacts or while the user is engaged in other tasks, while allowing more important contacts to have immediate access to the user.

Aggregated perceived presence

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Campbell, CA, United States of America

Erik J Johnson