Hewlett-packard Development Company, L.P.

Hewlett Packard Enterprise Development LP

Pyxis.ai

Eric Owhadi

Christophe Le-Rouzo

Jennifer E Rios

Bruno Richard

Jean-Francois Larvoire

Eric Gagneraud

Christophe Le Rouzo

Frederick L Lathrop

Narendra Goyal

Mahmoud Bouchemoua

Bharat Naga Sumanth Banda

Hong Ding

A collection of digital video files may contain a large amount of unstructured information in the form of spoken words encoded within audio tracks. The audio tracks are transcribed into digital text. Attributes are extracted from the digital text and mapped to a particular subject matter aspect. Attribute to aspect mappings provide a useful organization for the unstructured information. Furthermore, sentiment scores and trends for one or more aspects may be determined and displayed.

Generating aspects from attributes identified in digital video audio tracks

In an example, metrics that cause a deviation in data may be identified by collecting the data for selected metrics stored in a plurality of tables. A metric vector is constructed based on the data for the selected metrics. A probability density may be calculated for the metric vector that indicates a deviation value for the metric vector relative to other metric vectors. Moreover, an outlier metric from the metric vector that causes the deviation value for the metric vector may be identified.

Identifying deviations in data

A virtual power manager provides for, when plural virtual machines are running, accessing these virtual machines to determine their respective virtual-machine power settings and determining hardware power settings at least in part as an aggregate function of the virtual-machine power settings.

Power manager for virtual machines

A support system enables a support agent to assist a client to resolve a problem with a client electronic device provided with an Internet capability enabling communication between the device and a support service web application. A two-way communications link is provided between the agent and the same web application. Communication between the client and support agent is provided by a telephone link. Accessible by the device is a diagnostic and/or data harvesting engine which can diagnose and/or harvest data for transfer to the web application and which has access to a LAN software stack which enables the engine itself to establish communication with the web application without requiring user intervention and without requiring communication via a web server provided in the client's device. Thus, as long as it is still possible for the device to communicate via the Internet, the diagnostic/data harvesting engine has the ability to carry out such communication to provide the required data to the web application. The support agent has access to the collected data stored in the application to be able to diagnose and resolve problems with the device.

Method and apparatus for providing support for an electronic device

A hard disk drive (HDD) self-test system comprises a basic input/output system (BIOS) configured to automatically invoke a self-test of an HDD based on a predetermined schedule.

Hard disk drive self-test system and method

A support system is provided by which a support agent () can assist a user () to resolve a problem with a device (). The support service provides a telephone link () between the user () and a support agent (), a call initially being handled by an automated answering service () which invites the user () to prepare for the call by visiting a support website to run a preparation routine () which determines the configuration and state of the client's device (). Once the data has been harvested,the web application () carries out a plurality of sub-routines to determine the operating conditions of the device (). Where the problem can be corrected automatically, the web application () performs this directly. Where this cannot be done, the web application () stores the harvested data in memory () and provides the user () with a location code for that data. The user () can then contact the support agent () and provide the agent with the location code. Support can thus be provided efficiently without the agent needing to waste time on data harvesting tasks.

System for providing support for an electronic device

A media transfer system comprises a computer device having a quick-transfer media interface and a reduced operating system executable in response to actuation of the quick-transfer media interface, the reduced operating system configured to automatically launch a media transfer module to facilitate transfer media content from a media card to the computer device.

Media transfer system and method

Indications of user inputs with respect to a diagnostic image displayed on a display monitor are received to identify defective locations of the display monitor. Information is collected based on the received user inputs that identify defective locations of the display monitor.

Collecting information to identify defective locations of a display monitor

The present invention relates to a data processing system and method for providing support and maintenance services to a computer with at least reduced and preferably minimal user interaction. Data, that ordinarily would be inaccessible to a non-trusted applet, is, prior to any use of that data by such a non-trusted applet collated with the permission of the user of the computer by a trusted applet. The trusted applet has a greater range of access to system configuration as compared to the non-trusted applet. However, invoking a trusted applet requires user interaction; namely, the user must grant permission for the trusted applet to access the system configuration information and platform identification data. The necessary system configuration information that is required for the provision of support and maintenance services is harvested by the trusted applet and stored within a cookie. Therefore, the non-trusted applet can be downloaded and can access the relevant information without having involve the user.

Data processing system and method

Electronic apparatus, such as a personal computer, is described comprising main operative functionality and a power provisioning system for powering the apparatus from an external power source, the power provisioning system comprising:&#x2014;a main power supply output for energizing the main operative functionality of the apparatus when said power provisioning system is connected to said external power source, and a standby power source for energizing a subset of the components of the apparatus when said main power supply output is not energized, the apparatus further comprising a self contained subsystem including a memory for storing at least one parameter reflecting an internal state of the apparatus, said self contained subsystem being powered by said standby power source and including an encoder for encoding the parameters in an output signal and a transducer for generating a wireless transmission from the output signal, which transmission can be detected in the vicinity of the apparatus, so as to enable the parameter to be received and decoded.

Electronic apparatus having improved diagnostic interface

Data or a message is displayed in a specific area of a display of a computer or an interactive terminal by using a local access network (LAN) card having processing resources and connected to a network, and a video card having a frame buffer. The LAN card takes control of the video card frame buffer independently of an operating system running into the computer or interactive terminal. Preferably, the LAN card and video card are connected to the computer by a PCI bus and the frame buffer of the video card is controlled by a PCI bus master mode.

Process and apparatus for displaying data on a specific area of the surface of the display in a computer or an interactive terminal

An impaired software image associated with a first networked computer is restored by generating a software image request that identifies the software image and the first computer. The software image request is passed to plural other computers on the network. If one of the other computers has the image, the other computer supplies the image to the first computer to restore the impaired image.

Method of and computer network arrangement for restoring an impaired software image

Electronic apparatus, such as a personal computer, is described comprising main operative functionality and a power provisioning system for powering the apparatus from an external power source, the power provisioning system comprising:&mdash;a main power supply output for energising the main operative functionality of the apparatus when said power provisioning system is connected to said external power source, and a standby power source for energising a subset of the components of the apparatus when said main power supply output is not energised, the apparatus further comprising a self contained subsystem including a memory for storing at least one parameter reflecting an internal state of the apparatus, said self contained subsystem being powered by said standby power source and including an encoder for encoding the parameters in an output signal and a transducer for generating a wireless transmission from the output signal, which transmission can be detected in the vicinity of the apparatus, so as to enable the parameter to be received and decoded.

An electronic apparatus is described with a power provisioning system for powering the apparatus from an external power source, a power button connected to the power management control circuit for enabling a user to initiate transitions of the power provisioning system between at the first and second states, and an LED for providing a visual feedback to the user of the powered state of the computer; in which the LED is wired in series with a transistor to the standby supply output, the conducting state of the transistor being controlled directly by the power button so that the LED provides a direct visual feedback as to the state of the standby power supply output when the power button is actuated.

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Tomball, TX, United States of America

Eric Owhadi