Link USA Corp.

Crystal Group, Inc.

Level 3 Communications, LLC

Global Crossing, Ltd.

Global Crossing, North America

Eric M Busch

Kristi T Feltz

Steven J Hogan

Douglas R Murdock

David J Vercande

Todd A Goodman

Michael R Tangeman

Keith E Smith

Mark A Austin

Madhigubba G Jayasimha

Dana Bruce Berry

Raghavan Kripakaran

David T Medin

Doug Murdock

Chris Jensen

Alan Coats

A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage. The call processing system also includes a validation system, a billing system, a distribution system, and a fraud detection and prevention system. The validation system is used to validate call information to determine whether the call can be placed. The billing system determines rates for calls and calculates the cost of completed calls. The distribution system distributes changes that are made to a master database to the appropriate slave database. The fraud detection and prevention system monitors originating and in-process calls to detect and possibly prevent possible fraudulent uses of phone services and systems. A client interface is provided to facilitate communications among applications and DEF records are used to define specific call processing actions.

Call-processing rate quote system and method

Call-processing system and method

A computer having a backplane and a motherboard disposed on the backplane along with expansion slots for receiving expansion cards. The backplane further having circuitry coupled thereto for performing an alarm function where the alarm circuitry is not coupled to a card occupying one of the expansion slots, instead the alarm circuitry is coupled to the backplane in a manner so that it is not directly under the supervision of the system processor on the motherboard. The alarm circuitry including processors which use the LON bus protocols for receiving and transmitting information relating to environmental conditions in the PC.

Computer having multiple alarm function communication paths

Client interface

Method and apparatus for interfacing two or more applications in a client server

System and method for maintaining redundant databases

System for determining an alternative application to receive message

A system and method for validating pieces of information associated with a telephone call. An operator console receives a call having one or more pieces of information that are to be validated. The operator console sends a validation request to a validation system. The validation system includes a database that stores instructions that define at least a part of a validation procedure corresponding to the validation request. The validation system returns a validation response to the operator console which subsequently indicates that the telephone call can be completed.

Call validation system

A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a billing system that processes billing information records for completed calls. In this type of processing, the billing system applies rate information stored in a rate file to the completed call parameters contained within the billing information record. Derived billing information is subsequently stored in a toll file. The billing system also uses rate information stored in the rate file to respond in real-time to rate quote requests. Upon receipt of a rate quote request from a requesting system, the billing system retrieves rate information from the rate file, calculates a cost/minute of a desired call, and returns a rate quote to the requesting system.

Real-time billing system for a call processing system

A system and method for reconfiguring a validation system in real time is presented. An operator console receives a call having one or more pieces of information that are to be validated. The operator console sends a validation request to a validation system. The validation system includes a database that stores instructions that define at least a part of a validation procedure corresponding to the validation request. The validation procedures can be changed in a manner transparent to the operation of the operator console.

Real-time reconfiguration

A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call dam, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage. The call processing system also includes a validation system, a billing system, a distribution system, and a fraud detection and prevention system. The validation system is used to validate call information to determine whether the call can be placed. The billing system determines rates for calls and calculates the cost of completed calls. The distribution system distributes changes that are made to a master database to the appropriate slave database. The fraud detection and prevention system monitors originating and in-process calls to detect and possibly prevent possible fraudulent uses of phone services and systems. A client interface is provided to facilitate communications among applications and DEF records are used to define specific call processing actions.

Growing community of inventors

Cedar Rapids, IA, United States of America

Eric M Busch