Paradyne Corporation

Eric K Vallone

Suzanne P Hassell

Edward W Landis

Michael J Cripps

Jeff Davis

Michael McFarland

Charles J Mele

David A Johnson

Warren M Bartlett

Roopali S Paranjpe

A troubleshooting portal method for providing connectivity between a first communication device and a second communication device. The second communication device resides in an access provider communication system. One embodiment comprises receiving a specification from a user by the first communication device, the specification comprising at least one predefined identifier that identifies the second communication device, and receiving a request to establish connectivity between the user and the second communication device; associating the predefined identifier with said second communication device; establishing connectivity between the first communication device and the second communication device based upon the specified predefined identifier; receiving at least troubleshooting data and a test from the user; and communicating the received troubleshooting data and the test to the second device.

System and method for a trouble shooting portal to allow temporary management access to a communication device

A data delivery analysis report is generated by collecting various network performance parameters from a plurality of communication devices connected to a communication network. Logic located at a network management system collects and presents the network performance information to a network administrator in a graphical format such that the network administrator may determine whether reduced network performance is attributable to the network or to the traffic characteristics of a particular network user.

System and method for the collection and display of network performance data in a communication network

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Fair Haven, NJ, United States of America

Eric K Vallone