Csc Holdings, LLC

Eric Joseph Godas

John Patrick Pomeroy

Paul Hess

David Wang

Andy Zovich

Kevin Fowler

Stephen Kramer

Brian Daniels

In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.

Detecting and remediating non-responsive customer premise equipment

Detection and remediation of non-responsive customer premises equipment

Firmware is installed in a cable modem, enabling detection of the presence or absence of a cable trap in the feed of a customer location. Such a cable modem includes a trap-detection module and a trap-detection object. The trap-detection module is configured to determine whether a signal is present at a cable-television frequency. The trap-detection object is configured to store data as to whether the signal is present and support polling by providing the stored data in response to a received polling command.

Automatic detection of a cable trap

System and method for the detection and remediation of non-responsive customer premises equipment

A system, method, and computer program product are provided for detecting hacked modems in a cable network system. A cable Internet service provider can provide the disclosed heuristic to determine whether a particular cable modem has likely been hacked by obtaining a score corresponding to this likelihood. This score, as well as information regarding failure and success of various tests, can be used to generate a report identifying the likelihood that various modems have been hacked.

System and method for detecting hacked modems

A method of redirecting network traffic from a first, uncontrolled network to a second, controlled network by rewriting the Type of Service field in the header information of an Internet Protocol (IP) packet so as to include a service code indicating that the IP packet cannot access the uncontrolled network, thereby redirecting the network traffic to a second network element.

Method and system for redirecting networked traffic

Firmware is installed in a cable modem, enabling detection of the presence or absence of a cable trap in the feed of a customer location. Such a cable modem includes a trap-detection module and a trap-detection object. The trap-detection module is configured to determine whether a video signal is present at a cable-television frequency. The trap-detection object is configured to store data as to whether the video signal is present. For example, a first piece of data is stored if the video signal is present, indicating absence of a properly functioning cable trap between a cable head-end and the cable modem. A second piece of data is stored if the video signal is absent, indicating presence of a properly functioning cable trap between the cable head-end and the cable modem.

Systems and methods for redirecting network traffic are described, in which network traffic originating from a first network element and initially intended to be received at a first destination network element is modified by, for example, rewriting the Type of Service field of an Internet Protocol packet, and as a result the modified traffic is redirected to a second final destination network element.

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Smithtown, NY, United States of America

Eric Joseph Godas