Cisco Technology, Inc.

Eric H Lee

Fadi Ramzi Jabbour

David C Lee

Johnny Hsienchow Lee

Matthew Kuhlke

David Cheng-Wei Lee

Michael Anthony Ramalho

Glenn Inn

A method for managing message communications includes detecting a message comprising a plurality of intended recipients and automatically initiating a forum for response communications associated with the message. The method also includes detecting response communications associated with the message and posting the response communications to the forum.

Method and system for managing message communications

A method for conference room scheduling includes detecting a user in a first location, obtaining reservation information associated with the first location, determining based on the reservation information whether the first location is reserved and notifying the user whether the first location is reserved.

Method and system for conference room scheduling

In one embodiment, a method includes detecting termination of a first connection between a first caller and a first agent during a communication session between the first caller and the first agent. The method also includes storing information indicating a state of the communication session at the termination of the first connection, and communicating the information to the first agent or to a second agent in response to establishment of a second connection between the first caller and the first agent or the second agent to facilitate a continuation of the communication session.

Connection recovery in a call center

In one embodiment, a method comprises establishing, by an IP-based meeting server via an IP network, a web-based media conference between an identified meeting presenter having a web-enabled presenter client device and identified meeting participants each having at least one corresponding participating client device; receiving, by the IP-based meeting server, monitoring data for each of the identified meeting participants, the monitoring data including, for each identified meeting participant, a detected interaction by the corresponding identified meeting participant with the corresponding participant client device; generating, by the IP-based meeting server, an aggregate attention metric identifying an aggregate focus of attention by the identified meeting participants, based on the received monitoring data; and outputting, by the IP-based meeting server, the aggregate attention metric for display by the web-enabled presenter client device of the identified meeting presenter.

Reporting participant attention level to presenter during a web-based rich-media conference

In one embodiment, a method includes identifying a call from a first endpoint to a second endpoint as originating while the second endpoint is connected to a voice mailbox associated with the first endpoint. The method also includes triggering one or more call-handling events in response to the identification of the call as originating while the second communication device is connected to the voice mailbox associated with the first communication device.

Triggering call-handling events

A method for the automatic configuration of conference resources includes receiving a user request identifying at least one conference resource to be used in a conference. The at least one conference resource is reserved for the conference. Operation of the conference resource is automatically initiated without user interaction.

Method and system for the automatic configuration of conference resources

A method in one embodiment includes embedding a unique event tag into media files recorded at an event by a first media recording device, which is operable to wirelessly discover a second media recording device at the event. The first media recording device wirelessly communicates the unique event tag to the second media recording device for embedding into media files recorded at the event by the second media recording device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Wirelessly-enabled identification of digital media generated at an event

Methods and systems for transferring a communications exchange using a mobile handset are described. A radio frequency (RF) signal is transmitted from a mobile handset to a base station to provide a communications exchange. The communications exchange exists between the mobile handset and a first communications device. The mobile handset automatically detects a second communications device when it is in close proximity to the second communications device. The second communications device is capable of receiving a call handoff. If the mobile handset is in close proximity to the second communications device, then a transfer request including information associated with the second communications device is received from the second communications device. The transfer request is accepted and the communications exchange is seamlessly transferred to the second communications device form the mobile handset.

Growing community of inventors

San Jose, CA, United States of America

Eric H Lee