Amazon Technologies, Inc.

A 10 Networks, Incorporated

Eric Chou

Jagwinder Singh Brar

Zachary Lee Yeager

Terrence M Skemer

Mark Noel Kelly

Ben L Kirkpatrick

Vernon Richard Groves

Bill Benetti

In response to communications between one or more given networks and one or more other networks, a network protection appliance discovers one or more computing resources of the one or more given networks from a plurality of protocol layers of the received communications. The network protection appliance also gleans properties of the one or more discovered computing resources of the one or more given networks from the plurality of protocol layers of the received communications. The network protection appliance maps the gleaned properties of the one or more discovered computing resources of the one or more given networks to a plurality of network protection policies. The network protection appliance also determines an applicable network protection policy for processing a corresponding received communication from the mapping of the gleaned properties of the one or more discovered given computing resources of the one or more given networks to the plurality of network protection policies. Thereafter, the network protection appliance applies the applicable network protection policies to the corresponding received communication between a computing resource of a given network and a computing resource of the other network.

Techniques for passively gleaning properties of computing entities

Providers of goods and services may desire human input regarding the products that they offer. A vocal query service provides a mechanism to present queries to human respondents. A human respondent may be presented with information and subsequently queried as to their opinion. The respondents receiving the query may be selected based upon profiles containing demographic information, interest information, desired contact time, and the like. Prospective respondents may be contacted via a personal telephone at a time of their choosing and may choose whether or not to respond. During the query, should a respondent require assistance, the respondent may be contact a customer service agent. Query respondents may be motivated to participate, as the query is designed to appeal to respondent's interest and is presented at a convenient time. The query service may also increase the customer service agents to expand the query to additional human respondents in near-real time.

Systems and methods for query input via telephony devices

Organizations may employ private computer networks to enable customers to place a telephone call to customer service agents (CSAs). To maintain high customer service, it may desirable to expand the private computer network's ability to respond to customer calls on-demand. One or more requests for additional telephony resources may be submitted to a telephony resource allocation service in communication with a configurable network service. The telephony resource allocation service may determine telephony resources available for allocation to the private computer network and facilitate communication between the configurable network service and the private computer network. In this manner, additional computer private network extensions executing instances of call distribution services may also be generated and configured. Thus, the capacity of the private computer network to respond to customer calls may be expanded, while the additional private network extensions may manage distribution of calls to the CSAs transmitted over the allocated telephony resources.

Systems and methods for allocation of telephony resources on-demand

An organization conducting transactions with customers may employ a private computer network to enable customers to place a telephone call to customer service agents (CSAs). To maintain high customer service, it may desirable to expand the private computer network's ability to respond to customer calls on-demand. One or more requests for additional telephony resources may be submitted to a telephony resource allocation service in communication with a configurable network service. The telephony resource allocation service may determine telephony resources available for allocation to the private computer network and facilitate communication between the configurable network service and the private computer network. In this manner, additional computer private network extensions executing instances of call distribution services may also be generated and configured. Thus, the capacity of the private computer network to respond to customer calls may be expanded, while the additional private network extensions may manage distribution of calls to the CSAs transmitted over the allocated telephony resources.

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Issaquah, WA, United States of America

Eric Chou