AT&T Intellectual Property I, LP

At&t Mobility II LLC

Purdue Research Foundation

Eric Bonitz

Jia Wang

Zihui Ge

Matthew Osinski

Hendrik Hofman

Anthony Caracciolo

Amit Kumar Sheoran

Sonia Fahmy

Benjamin Grizzle

Bruno Ribeiro

Chandra Thompson

Chunyi Peng

Aspects of the subject disclosure may include, for example, automatically detecting a service issue of a telecommunication system that may impact a customer of a telecommunication service provider of the telecommunication system, predicting, by the processing system, a future customer care interaction by the customer as a result of the service issue, initiating a resolution action of the telecommunication system for the service issue before the customer contacts a customer care agent of the telecommunication service provider, wherein the initiating is responsive to the predicting the future customer care interaction and modifying a component of the telecommunication system to improve efficiency of operation of the telecommunication system by reducing a number of customer care contacts by customers of the telecommunication service provider. Other embodiments are disclosed.

Proactive customer care in a communication system

Growing community of inventors

Pueblo, CO, United States of America

Eric Bonitz