Ringcentral, Inc.

Unify Patente Gmbh & Co. Kg

Epameinondas Kontothanasis

Zisis Tsiatsikas

Sofia Anagnostou

Kleoniki Markou

A method, a system, and a server for reducing noise in a workspace are disclosed. The workspace may have a plurality of terminals connected to a server via a communication network. The method may include detecting a noise level, which is above a predetermined threshold value, in or adjacent to at least one of the terminals. The noise level in or adjacent to a terminal may be detected by monitoring noise emitted from or in the vicinity of that terminal by a microphone associated with that terminal. The method may also include identifying the terminal at which the noise level exceeds the predetermined threshold. Further, the method may include initiating a measure for reducing the noise level.

Method, system, and server for reducing noise in a workspace

A computer-implemented method of processing an emergency incident can include routing a first emergency call and a second emergency call; verifying that the first emergency call and the second emergency call relate to the same emergency incident; establishing a conference bridge between communication terminals of first and second agents who were assigned the first and second calls so the agents are able to communicate via the conference bridge and to merge the first emergency call and the second emergency call that relate to the same emergency incident. If the first and second emergency calls are merged, a message can be sent to a services provider device (e.g. police station device, fire station device, etc.) for handling the emergency incident. A communication apparatus can be provided to implement embodiments of the method as well.

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Athens, Greece

Epameinondas Kontothanasis