Hewlett-Packard Development Company, L.p.

Micro Focus Lcc

Entit Software LLC

Emil Shmul

David Azriel

Uri Ben-Dor

Yariv Snapir

Nimrod Nahum

Vadim Arshavsky

Shiran Gabay

Dan Noter

Ofer Karp

Tal Broner

Haya Axelrod

In one implementation, a system for message based information technology service management includes an editor engine to generate a first message that includes a description of a service request, an action engine to add a number of actions to the first message relating to the service request, and a response engine to send a second message to a number of users based on the service request and the number of actions added to the first message.

Message based information technology service management

A non-transitory machine-readable storage medium is described in which discovery job instructions initiate a discovery job to discover target configuration items associated with a target business service in an information technology infrastructure. The storage medium comprises scoping instructions to, for a first configuration item and in response to a first stop condition not existing, designate the first configuration item as one of the target configuration items and continue the discovery job from the first configuration item to a second configuration item; and for the second configuration item and in response to the first stop condition or a second stop condition existing, stop the discovery job from proceeding from the second configuration item to a third configuration item.

Business service discovery

Aspects of the present disclosure provide techniques that determine whether each configuration item in a plurality of configuration items is associated with every other configuration item therein. If each configuration item in the plurality of configuration items is associated with every other configuration item therein, the plurality of configuration items are merged such that each attribute associated therewith is associated with one configuration item. If each configuration item in the plurality of configuration items is not associated with every other configuration item therein, it is determined whether at least one configuration item may be ignored.

Merging and ignoring configuration items

A business service discovery (BSD) system, implemented as programming on a processor, provides for discovering, formatting, and storing configuration information related to a business service. The BSD system uses a discovery engine to create a search methodology used for discovering the configuration information. The discovery engine controls a number of discovery components, each of which includes a definition of a corresponding BSD class model. The BSD system further includes a universal configuration management database (uCMDB) graph engine that creates a uCMDB graph representing a system discovered by the discovery component, and an input module that receives hints and conditions related to one or more elements of the business service, wherein a completed discovery search produces a business service structure.

Systems, methods, and other embodiments associated with graph query adaptation are described. One example method includes generating an adapted topological query from a base topological query. The adapted topological query may be generated upon detecting a pre-specified sub-graph in the base topological query. The example method may also include executing the adapted topological query on a stored graph to generate a query result.

Growing community of inventors

Yehud, Israel

Emil Shmul