Sharp Kabushiki Kaisha Corporation

Emiko Matsuo

Yasuhiro Nakai

Masao Saeda

Yasutomo Hayano

Kohichi Murakami

Manami Takao

An information processing apparatus includes a storage that stores operation explanation information for explaining task contents to be performed on the information processing apparatus, an operation explanation display controller that displays operation explanation information related to a specific task to be performed on the information processing apparatus, a task information acquirer that acquires information about a task performed on the information processing apparatus when the operation explanation information is displayed, an erroneous task determiner that determines that an erroneous task is performed on the information processing apparatus when the acquired information about a task differs from contents information of the specific task indicated in the displayed operation explanation information, and a warning processor that notifies warning information indicating that a task different from the specific task indicated in the displayed operation explanation information is performed when it is determined that the erroneous task is performed.

Information processing apparatus that provides operation guidance

In an image processing system, when a user logs in to an image processing apparatus to use a scanning service, the image processing apparatus transmits login information to a relay server, and the relay server transmits scan setup data and destination address data to the image processing apparatus. The image processing apparatus prescans a document to identify a document format, and automatically sets scan setup data (properties), based on the identified format and according to the sent scan setup data, so as to execute scanning.

Image processing apparatus comprising image reader for reading document according to scan setup data, image processing program storing medium, and image processing system

An image processing system is provided with an image forming apparatus and a mobile terminal, and a chatbot is formed of a server (and a call center terminal). A user asks the server or an operator at the call center terminal a question by means of the chatbot; answer data is returned to the mobile terminal from the server or from the call center terminal by the operator; operation setting data accompanying the answer text is transmitted from the mobile terminal to the image forming apparatus; and the transmitted operation setting data is set as the operation setting data in the image forming apparatus.

Image forming apparatus operation setting method

This image forming device is capable of providing a plurality of usage services, and requires an operation setting for selecting a usage service at the time of use. The image forming device includes a touch panel that accepts a user operation while presenting an operation screen, and a controller that controls the operation screen of the touch panel. At least some of the usage services provided by the image forming device require operation of a reception device (document reader, media reader, QR code reader, or NFC card reader) provided in the image forming device, or connected to the image forming device. When a reception device is operated before an operation setting for usage service selection is performed on the touch panel, the controller switches to an operation screen that shows a preferential display of a usage service which is applicable to the reception device that has been operated.

Image forming device which is installed in a store or the like, and is capable of providing services as an information terminal

An image processing system includes a server, an image processing device, and a mobile terminal. When a chatbot activation operation is received, the image processing device transmits activation data for activating a chatbot and operation history data up to the time of activation of the chatbot to the mobile terminal. When the activation data is received, the mobile terminal accesses the server to activate the chatbot and transmits the operation history data to the server. When a question is input, the mobile terminal transmits the data on the question to the server. When the data on the question is received, the server generates an answer in accordance with the content of the question and the operation history.

Image processing system includes at least an image processing device, mobile terminal and information processing device that has chatbot function to receive a question, and the image processing device generates activation data for activating the chatbot function

An image processing system includes a server, an image processing device, a mobile terminal, and a call center terminal. When switching from a response by a chatbot to a response by an operator is executed, the server transmits a response history of the chatbot to the call center terminal so that the call center terminal may check the response history of the chatbot. The entire response history of the chatbot is presented to the operator when the amount of information on the response history of the chatbot is equal to or less than a predetermined threshold, and a summary of the response history based on the response history of the chatbot is presented to the operator when the amount of information on the response history of the chatbot is more than the threshold.

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Sakai, Japan

Emiko Matsuo