American Express Travel Related Services Company, Inc.

Emery Schoenly

Deepak Kumar

Anil Kumar Bashetty

Mazhar Ladji

Zeyu Liu

Mark E Johnson

Swetha Gayam

David Keith Love

Amarnath E Mahendran

Govind Sharma

Andras L Ferenczi

Matthew Kent Meyer

Jeremy David Seideman

Ajay Babu Maddukuri

Cong Liu

Disclosed are various embodiments facilitating a holistic engagement with a user across multiple communication channels of an organization or an enterprise based at least in part on a determined user intent. As users interact with various services associated with the organization through one or more communication channels, interaction data can be captured and stored. In various examples, the interaction data that is stored by the various services can be obtained and organized according to a predefined schema. The organized interaction data can be applied to a trained intent model that outputs a user intent based at least in part on observations of other users with similar histories. The predicted intent can be provided to the different services such that subsequent interactions between the user and the organization can be based at least in part on the intent in a consistent manner, regardless of the communication channel associated with the interaction.

Holistic user engagement across multiple communication channels

Disclosed are various embodiments for offline decentralized identity-based communications between software applications. In one non-limiting example, a system can include a computing device that is configured to detect a network connection loss to a network and receive, via a local area network, a request for an action to be performed by a client device. The request includes a first digital signature of the client device and is associated with a decentralized identifier. The computing device is configured to generate a mutually signed request that includes a second digital signature executed by the computing device and the first digital signature. The mutually signed request is transmitted to the client device. A network connection to the network is detected. The decentralized identifier is validated using the network. The requested action is performed by the computing device based at least in part on the validation of the decentralized identifier.

Offline decentralized identity-based communication for applications

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Salisbury, CT, United States of America

Emery Schoenly