Comcast Cable Holdings, LLC

Comcast Cable Communications, LLC

Csg Systems, Inc.

Emery J Weber

Pak Siripunkaw

John Jason Brzozowski

Srinivas Avirneni

Clifford A Harrison

Phillip M Bush

A method of initializing, provisioning, and managing a cable modem and a customer premise equipment device includes sending a customized configuration file to the cable modem. The configuration file contains service provisioning information and further includes information indicative of a network address type for the customer premise equipment device. A message is passed from the cable modem to the customer premise equipment device indicative of the network address type. The customer premise equipment device is provided with a network address in accordance with the network address type indicated in the message. In this way, the customer premise equipment device knows what kind of address to obtain, and excessive transactions are avoided.

Initializing, provisioning, and managing devices

A method of initializing, provisioning, and managing a cable modem and a customer premise equipment device includes sending a customized configuration file to the cable modem. The configuration file contains service provisioning information and further includes information indicative of a device-to-device communication configuration. A message is passed from the cable modem to the customer premise equipment device indicative of the device-to-device communication configuration. The customer premise equipment device is initialized for device-to-device communication with any other customer premise equipment devices in accordance with the device-to-device communication configuration indicated in the message, which relates to physical layer and data link layer communications among customer premise equipment devices. In this way, the customer premise equipment device knows how to communicate with other customer premise equipment devices, for example, at the same subscriber location.

Device-to-device communication among customer premise equipment devices

A method of initializing, provisioning, and managing a cable modem and a customer premise equipment device includes, prior to receiving the configuration file for the cable modem, providing an equipment identification message containing a description of the customer premise equipment device connected to the cable modem. In the case where the cable modem has yet to be provisioned, the configuration file received from the network server is a particular access-limiting configuration file that is selected from a group of access-limiting configuration files. The selection of the particular access-limiting configuration file is based on the description of the customer premise equipment device in the equipment identification message. This allows different devices to have different network restrictions or different walled gardens.

Device-specific pre-provisoining access-limiting for a modem and a consumer premise equipment device

Customer premise equipment device-specific access-limiting for a cable modem and a customer premise equipment device

A system and method for computer aided technician dispatch and communication are disclosed. The system comprises a communications system linking a plurality of subscribers, a team of technicians, a service representative, and a user; an input terminal () for receiving information, the information comprising service request information from the plurality of subscribers (), and work order information from the team of technicians (), a server () coupled to the input terminals for processing the information and generating a graphical representation of the information, and , a display () for receiving the graphical representation and presenting the graphical representation to a user (). A method for computer aided technician dispatch and communication comprises five steps. Those steps are (1) communicating with a plurality of subscribers and team of technicians; (2) receiving information, the information comprising service request information from the subscriber and work order information from the team of technicians, (3) entering the information in an input terminal, the input terminal coupled to a server; (4) processing the information, the processing resulting in a graphical representation of the information; and (5) displaying the graphical representation to a user.

System and method for computer-aided technician dispatch and communication

A system for computer aided technician dispatch and communication includes a communications system linking a plurality of subscribers, a team of technicians, a service representative, and a user. An input terminal receives information, the information includes service request information from the plurality of subscribers (), and work order information from the team of technicians. The system, also includes a server coupled to the input terminals for processing the information and generating a graphical representation of the information, and, a display for receiving the graphical representation and presenting the graphical representation to a user. A method for computer aided technician dispatch and communication includes communicating with a plurality of subscribers and a team of technicians and receiving information, the information including service request information from the subscriber and work order information from the team of technicians. The method also includes entering the information in an input terminal coupled to a server processing the information, the processing resulting in a graphical representation of the information and displaying the graphical representation to a user.

Growing community of inventors

Denver, CO, United States of America

Emery J Weber