Ebay, Incorporated

Ellen Silver

Kevin H Embree

A computer-implemented method to processes issue data in a system. A plurality of issue reports are received from respective reporting entities, each issue report being in respect of a system issue which requires a response activity. The issue reports are parsed to obtain priority criterion data relating to at least one priority criterion. The priority criterion is unrelated to the dates and/or times of the issue reports and may include visibility data, severity data, exposure data, and performance data relating to past performance of a reporting entity or a reported entity. The reported issues are then prioritized for order of response based at least partially on the associated criterion data.

Method and system to process issue data pertaining to a system

A computer-implemented method to processes issue data in a system is provided. A network is monitored for a violation of a parameter defined by rules. The violation is reported in an issue report categorized by a predefined issue type. Issue description and location identifying information where an issue of the issue report occurs are identified. A predefined response activity for responding to the issue is determined. An action based on the predefined response activity is triggered. The issue and the response activity is logged.

A computer-implemented method processes issue data pertaining to a system. Issue data is received from a reporting entity, the issue data identifying an issue pertaining to the system and the reporting entity. A database is accessed to retrieve performance data regarding the reporting entity. The performance data is indicative of a past performance of the reporting entity in reporting issues pertaining to the system. A response activity, responsive to the issue, is automatically prioritized utilizing the performance data regarding the reporting entity.

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San Jose, CA, United States of America

Ellen Silver