Clarabridge, Inc.

Ellen Loeshelle

Fabrice Martin

Ram Ramachandran

Maksym Shcherbina

Ramy Zulficar

Keegan Brenneman

Kenneth Robert Voorhees

Zhexin Chen

Sandesh Gade

Leonardo Apolonio

Caroline Kinsella

Eliana Vornov

Mark Arehart

Ivan Volonsevich

Kenneth Voorhees

Rafael Algara-Torre

Implementations analyze transaction data and objectively capture pre-identified desired information about the analyzed transaction data in a consistently organized manner. An example system includes a user interface that enables a user to provide static portions and dynamic portions of a template. The dynamic portions identify variables that are replaced with either data extracted from the transaction or text based on the output of classifiers applied to the transaction. An example method includes applying classifiers to scoring units of a transaction to generate classifier tags for the scoring units and generating a narrative by replacing variables in an automated narrative template with text based on at least some of the classifier tags. The automated narrative template includes non-variable portions and at least some variable portions, each identifying a template variable and having variable replacement logic configured to replace the template variable using the classifier tags and/or data extracted from the transaction.

Automated narratives of interactive communications

Systems and methods provide a flexible environment for intelligently scoring transactions from data sources. An example method includes providing a user interface configured to generate a rubric by receiving selection of one or more one or more conditions, each condition identifying a tag generated by a classifier in the library of classifiers and for each identified tag, receiving selection of a value for the tag that satisfies the condition and receiving selection of an outcome attribute for the condition. The outcome attribute may be a weight for the tag or an alert condition. The method includes storing the rubric in a data store and applying the stored rubric to scoring units of a transaction. The method also includes aggregating scores for transactions occurring during a trend period and displaying the trend score. In some implementations, at least one classifier in the library is a rule-based classifier defined by a user.

Intelligent transaction scoring

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Arlington, VA, United States of America

Ellen Loeshelle