United Services Automobile Association (Usaa)

Elizabeth Guerrero

Vijay Jayapalan

Minya Liang

Jeffrey William Gallagher

Nathan J Rowe

Enrique A Tamayo

Luis Mireles

Felisa Flores

Nicole Calderon

David W Gaither

Wesley Purcell

Randal Lane Schnedler

Natalya Lohinova Jeffords

Chase Nicholas Borden

Nitin Obhrai

William H Bloom

Karl Erickson

Alexandria Yvonne Carlton

Christie Morales Ramirez

David James Karle

Andrew Hunter Davisson

Chelsea-Nicole Verzosa Mojica

Kinkel Rowan

Methods and systems described in this disclosure are directed at developing a life planner for a user based on data collected from various data sources. The life plan is displayed using a timeline that includes events generated from the collected data. As additional data is received, the timeline is updated to reflect the changes or additions to the data. In some embodiments, the life plan includes recommendations and predictions pertaining to a financial plan for the user based on his or her expenses and income.

Systems and methods for developing an automated life planner

Methods and systems described in this disclosure describe an integration of video sessions across platforms, transforming the user experience. In some embodiments, a user can participate in an interaction via a channel. Next, the system can determine whether the interaction is eligible for a video session with a representative. When the interaction is eligible for the video session, an option for the video session can be displayed on a user interface of the device. After receiving a request for the video session, the video session can be routed to a uniquely skilled representative, where the uniquely skilled representative is determined based, at least in part, on the interaction.

Systems and methods for integrating and conducting video sessions

Methods, systems, and apparatus, including computer programs encoded on computer storage media for summarizing a call. One of the methods includes generating text corresponding to processing audio produced during an interaction between two participants by executing natural language processing logic. The method includes identifying one or more topics by providing the generated text to a machine learning system, the machine learning system trained to identify topics based on text. The method also includes generating a summary of the interaction based on the one or more topics and the text.

Providing an automated summary

Methods and systems described in this disclosure describe an integration of video sessions across platforms, transforming the user experience. In some embodiments, a user can participate in an interaction via a channel. Next, the system can determine whether the interaction is eligible for a video session with a representative. When the interaction is elgible for the video session, an option for the video session can be displayed on a user interface of the device. After receiving a request for the video session, the video session can be routed to a uniquly skilled representative, where the uniquely skilled representative is determined based, at least in part, on the interaction and a location of the device.

Growing community of inventors

San Antonio, TX, United States of America

Elizabeth Guerrero