Micro Focus Lcc

Einat Atedgi

Ohad Assulin

Elad Benedict

Boaz Shor

Gil Tzadikevitch

Ben Cohen

Information technology service management records in a service level target database table may include aggregating, at a predetermined elapsed time, a plurality of actions performed on each of a plurality of ITSM records since a prior update of an SLT database. Service level target tracking may further include identifying a portion of the plurality of aggregated actions that are applicable to an SLT database table entry corresponding to an ITSM record of the plurality of ITSM records. Service level target tracking may also include compressing, in a single operation, the portion of the plurality of aggregated actions.

Information technology service management records in a service level target database table

Techniques to create and use cluster models to predict build failures are provided. In one aspect, clusters in a set of builds may be identified. The identified clusters may be used to create a model. The model may be used to predict causes of build failures. In another aspect, a failed build may be identified. A clustering model may be retrieved. A cause of problems with the failed build may be predicted using the clustering model.

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Yehud, Israel

Einat Atedgi