Alcatel Lucent

Edward S Pelley

Bryan P Tacker

Thomas A Palkot

Neil K Dholakia

Amarjit Singh

Bipin H Shah

A service management system and method. In one embodiment, the service management system includes: (1) a service description repository configured to contain service descriptions that define services in terms of a set of end points that assume roles in the services and (2) a self-service application configured to collect ones of the end points mapped into roles pertaining to one of the services from a corresponding one of the service descriptions, collect key/value pairs on the ones of the end points pertaining to an issue with respect to the one of the services, evaluate the key/value pairs using optimal values and, if a predefined condition regarding the issue is met, attempt to employ the key/value pairs to address the issue.

Self-service application for a service management system and method of operation thereof

A service management system and a method of executing a policy. In one embodiment, the service management system includes: (1) a repository configured to contain device, system, subscriber and service descriptions that define services in terms of a set of systems and devices that assume roles based on at least one of capabilities and attributes thereof and (2) a policy engine coupled to the repository and configured to employ the repository to identify end points relevant to a policy, identify services in which any of the end points play a role, identify subscribers having an identified device of the end points and a subscription to an identified service and cause the policy to be executed with respect to identified devices of identified subscribers and identified systems.

Service management system and method of executing a policy

A service management application and method. In one embodiment, the service management system includes: (1) a service description repository configured to contain service descriptions that define services in terms of a set of end points that assume roles based on at least one of capabilities and attributes thereof, the end points being selected from the group consisting of devices and systems and (2) an application associable with the service description repository and configured to compare capabilities of at least one of the end points with required capabilities expressed in at least one role of at least one of the service descriptions and present a service offering to a subscriber based thereon.

Application and method for generating automated offers of service and service management system incorporating the same

A service management system and method. In one embodiment, the service management system includes: (1) a service description repository configured to contain service descriptions that define services in terms of a set of systems and devices that assume roles based on at least one of capabilities and attributes thereof and (2) a service management engine coupled to the service description repository and configured to employ one of the service descriptions to repair a corresponding one of the services using a predefined relationship among a subscriber, at least one of the systems and devices and optimal values.

System and method for remotely repairing and maintaining a telecommunication service using service relationships and service management system employing the same

An application and method for dynamically presenting data regarding end points and services relative to a subscriber. In one embodiment, the application is operable with a service management system and is configured to employ the service management system to determine relationships between a subscriber and services and end points associated therewith and generate a user interface that provides a view, based on the relationships, of at least one of: (1) one of the services in terms of end points that play roles in the one of the services and (2) one of the end points in terms of services in which the one of the end points plays a role.

Application and method for dynamically presenting data regarding an end point or a service and service management system incorporating the same

A normalization engine and a method of requesting a key or performing an operation pertaining to an end point. In one embodiment, the normalization engine includes: (1) a data manager configured to receive a request to execute an operation or obtain a key/value pair pertaining to an end point and determine a normalized version of the key in the key/value pair and (2) a normalization mapping repository configured to contain normalization mechanisms, the data manager further configured to employ the normalized version to obtain one of the normalization mechanisms from the normalization mapping repository, carry out the normalization mechanism and employ a data source corresponding to the end point to retrieve a device-specific value corresponding to the normalized version.

Normalization engine and method of requesting a key or performing an operation pertaining to an end point

Various systems and methods for generating visual representations of services. In one embodiment, one method generates a static visual representation and includes: (1) retrieving a service description associated with the service, (2) retrieving end points associated with the service, (3) mapping the end points into roles assumed with respect to the service description and (4) for at least some of the roles, rendering the end points in the visual representation.

System and method for generating a visual representation of a service and service management system employing the same

A service management system and a method of performing service diagnostics. In one embodiment, the service management system includes: (1) a service description repository configured to contain service descriptions that define services in terms of end points that assume roles based on at least one of the capabilities and attributes thereof, (2) a diagnostic rule definition repository configured to contain diagnostic rules pertaining to problem areas regarding the services and (3) a diagnostic engine coupled to the service description repository and the diagnostic rule definition repository and configured to retrieve at least one diagnostic rule based on a subscriber, a service and a problem area, evaluate at least one diagnostic rule to produce at least one solution, retrieve data regarding end points associated with the service and return a possible solution.

Service diagnostic engine and method and service management system employing the same

Various systems and methods for identifying and calling functions to perform various tasks. One aspect provides a method of exposing a set of device-specific functions associated with a subscriber. In one embodiment, the method includes: (1) identifying service descriptions associated with the subscriber, (2) mapping end points associated with the subscriber to roles in at least one of the service descriptions and (3) collecting at least one function associated with the at least one role in the at least one of the service descriptions.

Growing community of inventors

Cedar Park, TX, United States of America

Edward S Pelley