Verint Americas Inc.

Witness Systems, Inc.

Blue Pumpkin Software, Inc.

Edward Reusser

Serdar Uckun

Jason Fama

Illah R Nourbakhsh

Simon Shvarts

Ofer J Matan

Tiffany D Boehmer

Tyler Morse

Cheryl Hite

Gregory Fichtenholtz

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resource data, scheduling criteria, and work parameters to create a working schedule. In conjunction with the creation of a working schedule, the scheduling process detects resource conflicts that can inhibit the schedule's functionality. Once detected an identification process conveys the error to the user concurrently with the schedule process to provide the user with a real-time indication of resource conflicts. The indication is presented in an unobtrusive manner so as to not interfere or impede the scheduling process. In addition, should the specific resource causing the conflict be identifiable, the indication process conveys that information in a similar real-time methodology.

Method and system for concurrent error identification in resource scheduling

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Sunnyvale, CA, United States of America

Edward Reusser