Microsoft Technology Licensing, LLC

Punch Networks Corporation

Edward Ministerio Sarausad

Chinna Babu Polinati

Purushottam Shridhar Amradkar

Christine Jefson

Joan Ouyang

Arne Lynn Gaenz

R David L Campbell

Steven W Plate

Paul E Onnen

Evaluation of a plurality of activities comprising a service includes, for each of the plurality of activities, identification of a network service path of the activity from the source to the user, wherein a network service path of a first activity of the plurality of activities is different from a network service path of at least one other of the plurality of activities, measurement of a service quality metric for each respective network segment of each identified network service path, and, for each of the plurality of activities, determination of a service quality metric based on the service quality metrics measured for each of the network segments of the network service path of the activity.

Activity-and dependency-based service quality monitoring

Many services measure quality of service (QoS) according to abstract metrics based on general heuristics of QoS determinants (e.g., VoIP service providers may presume that QoS is predominantly determined by network performance). However, users' QoS perceptions are often based on their experiences with particular activities of the service, which may utilize different service paths having different QoS determinants. Therefore, QoS may be measured by identifying the activities of the service, and the dependencies among the components of such services; for respective activities and dependencies, identifying a service path from the source to the user, and the segments comprising the service path; measuring the quality of the segments of the service path; and calculating the QoS of the activity according to the QoS of the segments of the service path providing the activity. This approach may yield QoS information of greater relevance to the users' experience and with greater analytic value.

A method and system for providing remote access to the facilities of a server computer are provided. A site integration application programming interface at a co-branded Web site. The site integration application programming interface exposes a number of servlets that may be executed in response to requests received from a business partner Web site over a secure communications link. The servlets provide functionality for accessing the user registration and deletion facilities of the co-branded Web site. Moreover, the servlets also provide access to other administrative facilities provided at the co-branded Web site. The servlets also provide functionality for authorizing a user to access the co-branded we site. This servlet may be executed in conjunction with the login facilities of the business partner web site to permit concurrent login at both sites.

Method and system for providing remote access to the facilities of a server computer

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Sammamish, WA, United States of America

Edward Ministerio Sarausad