Sorenson Communications, Inc.

Sorenson Media, Inc.

Edward Franz Armstrong

Michael Drew Flathers

Scot Lorin Brooksby

Glenn Daniel Clapp

Theresa R Armstrong, Legal Representative

Pat Nola

Carlo Johannes Bos

Jon Hodson

Eugene Russell Christensen

A method and system for call initiation and the establishment of a communication session in a video relay service are described. A called party number of a voice phone is entered into a video phone and a first segment of a communication session is established between the video phone and a Video Relay Service (VRS) system according to a network address of the VRS system stored within the video phone. The called party number is forwarded to the VRS system over the first segment of the communication session. A second segment of the communication session is established between the VRS system and the voice phone without any additional interaction by a user of the video phone using the called party number of the voice phone.

Method and system for call initiation in a video relay service

A method, system and device for relay call transfer services in hearing-impaired communications is described. A voice phone number of a relay service is entered into a voice phone and a first segment of a communication session is established between a hearing-capable user on a voice phone and a relay service. The hearing-capable caller provides the relay service with a contact number of a hearing-impaired user. The relay service accesses the user profile of the hearing-impaired user and determines the user's preferred communication devices listed from most preferred to least preferred. An interpreter or communications assistant attempts to establish a connection to the hearing-impaired user's most preferred communication device. If the relay service fails to establish a connection with the most preferred communication device, the relay service can then transfer the call to a subsequent call service system that corresponds to the hearing-impaired user's next most preferred communication device.

Method, system and device for relay call transfer service

A method and system for distributing video calls includes receiving a plurality of incoming video calls originating from a corresponding plurality of calling endpoints over a data network. A corresponding plurality of first connections is formed with each of the plurality calling endpoints. Data is streamed over the plurality of first connections while the plurality of calling endpoints awaits availability of one answering endpoint. A second connection is then formed between one of the plurality of calling endpoints and the one answering endpoint to replace one of the plurality of first connections when the one answering endpoint is available.

System and method for collection and redistribution of video conferences

A system and method for electronic communication with the hearing impaired is disclosed, which includes a video relay service having a video relay service application configured to receive the called party number over the first connection and request interpretive services. The video relay service application, initiates when interpretive services are available. The video relay service times a duration of concurrent connection of the first and second connections.

Method and system for electronic communication with the hearing impaired

A method and system for call restoration in a video relay service are disclosed, including a system that includes a VRS server having a call queue. The VRS server receives at least one call request to establish a communication session between a hearing-impaired user and a hearing-capable user. The VRS server also compares the call request with the plurality of call requests to identify if the call request corresponds to a previous call request corresponding to one in the call queue. The system also includes a VRS client application interactively coupled to the VRS server and configured to monitor availability of interpretive services. When the call request corresponding to the hearing-impaired user and the hearing-capable user is sorted to a top of the call queue and the interpretive services are available, the application establishes the communication session via the interpretive services between the hearing-impaired user and the hearing-capable user.

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American Fork, UT, United States of America

Edward Franz Armstrong