International Business Machines Corporation

Edward D Whitehead

Vijay Kumar Aggarwal

Scott Stephen Dickerson

Puthukode G Ramachandran

Chakkalamattam Jos Paul

Adam Reudeau Holley

Arnaud Airy Mathieu

An approach is provided in a service desk detects a current computer resource outage and identifies applications corresponding to the computer resource outage. The service desk uses historical service request entries to match the identified applications to users previously inquiring about the applications and, in turn, sends notifications to the users regarding the computer resource outage.

Alerting service desk users of business services outages

An information technology services management product is provided with a change management component that identifies conflicts based on a wide range of information. When a change on a configuration item is scheduled, the change management component identifies, for example, affected business applications, affected service level agreements, resource availability, change schedule, workflow, resource dependencies, and the like. The change management component warns the user if a conflict is found. The user does not have to consult multiple sources of information and make a manual determination concerning conflicts. The change management component may also suggest a best time to schedule a change request based on the information available. The change management component provides a constrained interface such that the user cannot schedule a change request that violates any of the above requirements. The change management component also applies these requirements when changing an already scheduled change request.

Method and system to identify conflicts in scheduling data center changes to assets utilizing task type plugin with conflict detection logic corresponding to the change request

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Austin, TX, United States of America

Edward D Whitehead