West Corporation

Edgar J Leon

Bruce Pollock

Michael J Moore

Michelle Mason Winston

Catherine Rivier

Nancy Bergantzel

Summer Limbo

Shipra Gupta

A method, a system, and computer readable medium comprising instructions for analyzing data of a speech application are provided. The method comprises defining a set of data collection objects for a call flow in a speech application, collecting data using the set of data collection objects during execution of the speech application, and analyzing the data using a benchmarking and bootstrapping engine, storing the data in a repository, and presenting the data for analysis.

Interactive voice response data collection object framework, vertical benchmarking, and bootstrapping engine

A method, a system, and computer readable medium comprising instructions for an open framework for speech application design are provided. The method comprises defining at least one element of a speech application, creating a design for a first step in designing the speech application using a data presentation element, storing the design in a repository using a data repository element, generating a design for a second step in designing the speech application using a data generation element, and presenting the design for the second step using the data presentation element.

Open framework definition for speech application design

Growing community of inventors

Omaha, NE, United States of America

Edgar J Leon