Hallmark Cards, Inc.

Eddy Dywayne Johnson

Jason Blake Penrod

Kevin John Bridges

Kirby Bouas McDaniel

Emily Gallagher Brough

Emily Gallagher Kinder

Computer-readable media, systems, and methods are provided for prompting a customer of a service to submit digital content to the service in order to generate an online compilation. Input from the customer may be received in response to communications from the service. Temporal preference information may then be extracted from the input by determining time periods at which the customer most commonly provides the input in response to the communications. Based on the time periods at which the customer most commonly provides input, a prompting scheme may be derived, where the prompting scheme governs scheduling an automatic distribution of subsequent communications to the customer at the time periods at which the customer most commonly provides the input. The subsequent communications may then be distributed to the customer in accordance with the prompting scheme.

Prompting service

Computer-readable media, computer systems, and computing methods are provided for establishing and updating a prompting scheme for soliciting feedback from a customer. Initially, the customer provides a type of occasion to monitor and temporal criteria for receiving communications from a service. The service generates a prompting scheme based on the type of occasion in order to properly compose solicitations for feedback from the customer. Also, the service uses the temporal criteria for establishing the prompting scheme, which influences the scheduling of communications bearing the solicitations, respectively. Upon delivering the communications, interaction between the customer and the service is monitored and evaluated in order to update the prompting scheme. Specifically, the scheduling of communications is updated based upon the most common time periods at which the customer responds to the communications, while the composition of the solicitations is updated based upon which communications the customer considers worthy of response.

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Kansas City, MO, United States of America

Eddy Dywayne Johnson