Cisco Technology, Inc.

Eddie B Soliman

Robert T Bell

David Wayne Mills

Daniel P Linton

Umesh P Katapadi

Annie Wong

Shisen Chang

Loganathan D Modahala

In one embodiment, a secure computer telephony integration (CTI) connection is established between a call analysis and/or screening device and a call control agent. The call analysis device sniffs secure media packets between the endpoints and receives CTI events from the call control agent via the secure CTI connection. The device correlates the CTI events with the secure media packets, enabling the device to decrypt the packets to perform voice quality troubleshooting or call screening in real-time.

Secure call analysis and screening of a secure connection

A remote call control method is provided, the method comprising exchanging a session initiation protocol message, wherein the message indicates a call control request is associated with the message; identifying a resource associated with the call control request, wherein the resource includes one or more parameters of the call control request; and performing a call control operation according to the parameters of the call control request. A communication platform and endpoint are provided for executing a call control operation according to a call control request. The communication platform and endpoint comprise a processor component operable to exchange a session initiation protocol message, identify a resource associated with the call control request, and execute a call control operation according to the parameters of the call control request. The message indicates a call control request is associated with the message, and the resource includes parameters associated with the call control request.

System and method for remote call control

Growing community of inventors

San Jose, CA, United States of America

Eddie B Soliman