Capital One Services, LLC

Earl F Sullivan

Arindam Chakraborty

Aniket Narasinh Sinkar

Manisha Shrikrishna Purkar

Prabhahar Narayanan

Becky Jean Raschke

Ryan Quinn

Jeren Browning

Kevin Scott Rouse

Some embodiments of the present application include obtaining communications with a user associated with a user account of a service. The communications may be analyzed using natural language processing to detect an instance of a first trigger within the communications. If detected, a data flag can be assigned to a data structure associated with the user account. In some embodiments, subsequent to the data flag being assigned to the data structure, a request may be obtained for a communication to be sent to the user. For instance, the request may be obtained responsive to determining that a value associated with the user account satisfies a condition. Based on the data flag and the request, the communication may be prevented from being sent to the user.

System and method for reducing network traffic

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McLean, VA, United States of America

Earl F Sullivan