At&t Intellectual Property I, LP

Earl Berner

Tasos Kaiafas

Martha Aldaco

Gregory Skasko

Mark D Welch

Kristina Robinson

James D Rushing

Mark Magnusson

Jason Porter

An embodiment of the present disclosure includes, for example, a method for receiving from a first device a request to initiate a video game with a second device, determining a location of the first device, detecting a difference between first computing resources of the first device and second computing resources of the second device, instructing the first device, the second device, or both to adjust a resource configuration to mitigate an aspect of the difference between the first computing resources and the second computing resources, and coordinating an exchange of first control information provided by the first device and second control information provided by the second device to enable a multiplayer session of the video game between the first device and the second device. Other embodiments are disclosed.

Method and apparatus for managing a gaming application

A system that incorporates teachings of the present disclosure may operate, for example, according to a method for receiving a request to coordinate execution of a gaming application between a communication device and at least one device remotely located from the communication device, selecting a game rendering server from a plurality of game rendering servers according to a determination of at least one characteristic of the communication device, and instructing the game rendering server to transmit a stream associated with the gaming application responsive to determining that the communication device is unable to execute in whole or in part the gaming application from local computing resources of the communication device. The method can further include coordinating an exchange of first control information and second control information between the communication device and the at least one device. Other embodiments are disclosed.

Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.

Methods and apparatus to handle customer support requests

Growing community of inventors

Wylie, TX, United States of America

Earl Berner