Avaya Inc.

E Lee Shero

Michael James Krack

Ronald S Rozensky

Amit Goel

Roy V Witcher

A system for initiating a contact, comprising a brokeroperable (a) to receive a first type of information selected by a user, the first type of information being accessed through a first application; (b) locate a second type of information associated with the first type of information, the second type of information being stored by a second application different from the first application; and (c) initiate a communication to a communication device identified by the second type of information.

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McKinney, TX, United States of America

E Lee Shero