Maplebear Inc.

Dylan Wang

Michael Chen

Krishna Kumar Selvam

Ajay Pankaj Sampat

Graham Adeson

Tahmid Shahriar

Mouna Cheikhna

Joseph Cohen

An online concierge system iteratively makes a batch of one or more orders available to an increasing number of shoppers to choose to fulfill. Each shopper may choose to accept or reject a batch for fulfillment. To improve batch acceptance and matching between batches and shoppers, the batches are scored with respect to expected resource costs, likelihood of acceptance by the shopper, and/or other quality metrics to iteratively offer the batch to an increasing number of shoppers (prioritizing the scoring factors) until a shopper accepts. The number of shoppers notified of the batch and the frequency that additional shoppers are selected may vary based on characteristics of the batch and likelihood the batch will be accepted by a shopper.

Iterative order availability for an online fulfillment system

An online concierge system receives multiple images of an item from a first client device associated with a shopper associated with the online concierge system, in which each of the images of the item is captured from a different angle and/or position and the item is included among an inventory of a warehouse associated with a retailer associated with the online concierge system. Based in part on the images of the item, the online concierge system generates a three-dimensional image of the item, in which the three-dimensional image of the item includes a dimension of the item and/or a color of the item. The online concierge system then sends the three-dimensional image of the item to a second client device associated with a customer of the online concierge system, in which a perspective of the three-dimensional image is modifiable within a display area of the second client device.

Method, computer program product, and system for displaying a three-dimensional image of an item to a user of an online concierge system during order fulfillment

When an online system receives an order from a customer, the online system can fulfill the order (for example, using a picker to acquire and deliver the ordered items) and use audio verification to verify delivery. When using audio verification, a customer or picker's mobile device plays verification audio including a verification code specific to the order. If the mobile devices (and, by proxy, the customer and picker) are nearby (for example, within 10 feet), the other party's mobile device can detect the verification audio through a microphone and decode the verification code from the captured audio. In some implementations, audio verification can also be performed using a smart doorbell or smart home without the presence of the customer.

Fraud prevention using audio pairing of devices

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Emeryville, CA, United States of America

Dylan Wang