United Services Automobile Association (Usaa)

Dwayne Lamarr Bess

Dale Alan Wagner-Krankel

Harold Allan Brischke

Jeffrey William Gallagher

Robert Wilson Barner

Darrin Keith Wylie

Michael C Nickel

Curt Wayne Moy

Susan Yonker Price

John Robinson

Rita Maria Young

Andrew Charles Keller

Jacob Garza Tijerina

George Edward Joy

Billy Ray Connolly, Jr

Karen Ann O'Connor

James William McDaniel

Rita Marie Young

Rodney Ray Lewis

The present invention provides a system and method of providing electronic access to one or more documents. In one embodiment, a storage device retains eligibility information relating to each document. Eligibility information provides the system with information such as the document type, the applicable line of business, governmental regulations, time sensitive information, and security requirements. If a given document is determined to be eligible, the processing unit of the present invention retrieves one or more preference instructions provided by the customer. The preference instructions are reviewed to confirm 1) whether the customer has authorized electronic access to a given document and 2) the mode of electronic transmission favored by the customer. In one embodiment, the present invention is connected to a computer network such that the customer may be provided electronic access to his or her documents through a web interface.

System and method of providing electronic access to one or more documents

The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.

System and method of exchanging information via electronic mail

Growing community of inventors

San Antonio, TX, United States of America

Dwayne Lamarr Bess