Voicemonk Inc.

Durga Prasad Velamuri

Jagadeshwar Nomula

Vinesh Gudla

A system for assisting a customer is provided. The system comprises a database comprising multimedia files, wherein one or more tags are associated with one or more of the multimedia files. The system further comprises a virtual agent serverconfigured to receive input from a first user (customer) and a second user (customer service representative). Further, the virtual agent serverprocesses the received input to understand a context of the input. Subsequently, the virtual agent serveridentifies one or more multimedia files based on the context and the tags associated with the multimedia files. Subsequently, the virtual agent servershares at least one of the identified multimedia files with at least one of the first user and the second user to enable better understanding between the first user and the second user.

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Fremont, CA, United States of America

Durga Prasad Velamuri