Glean Technologies, Inc.

Dragos Florian Ristache

Piyush Prahladka

Eddie Zhou

Sharvanath Pathak

Mrinal Mohit

Sumeet Sobti

Arvind Jain

Tirunelveli R Vishwanath

Calvin Qi

Debarghya Das

James Simonsen

Shivaal Roy

Neboysa Omcikus

Cindy Chang

Alice Wang

Anthony Gentilcore

Mustafa Tikir

Yiming Jen

Methods and apparatuses for providing a real-time enterprise knowledge assistant that automatically responds to user comments and questions via a graphical user interface are described. The enterprise knowledge assistant may display automated responses to questions provided by users within a persistent chat channel (or other communications channel). The information displayed or referenced (e.g., via a linked electronic document) within an automated response to a user's factual question may be determined based on access rights to linked documents and the number of electronic interactions between users, such as the number of times that users co-edited or collaborated on documents (e.g., programming code). Upon detection that at least a portion of a user's message within a chat channel has been classified as a factual question, the enterprise knowledge assistant may access question and answer pairings stored within a frequently asked questions database and display an authorized answer.

Identification of permissions-aware enterprise-specific term substitutions

Methods and apparatuses for providing a permissions-aware search and knowledge management system that incorporates user suggested results, document verification, and intelligent user activity tracking across group hierarchies to improve the quality and relevance of search results are described. The permissions-aware search and knowledge management system may enable content stored across a variety of local and cloud-based data stores to be indexed, searched, and displayed to authorized users. The identification and ranking of relevant documents corresponding with a user's search query may take into account user suggested results from the user and others assigned to the same group as the user, whether the underlying content of a search result was verified by a content owner as being up-to-date, the amount of time that has passed since the underlying content was verified by the content owner, and the recent activity of the user and related group members.

Permissions-aware search with intelligent activity tracking and scoring across group hierarchies

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Jersey City, NJ, United States of America

Dragos Florian Ristache