Avaya Inc.

Avaya Management L.p.

Dragan Grebovich

Valentine C Matula

David L Chavez

Gilman R Stevens

Kumara Das Karunakaran

Amit Mishra

John Carey

Biju Sajibhavan Kunjukunju

Chandrasekhar Manchenella

A contact center, communication system, and method of operating a contact center are provided. In one example, the contact center includes a tunable chatbot stored in memory and a chatbot tuning function that controls and adjusts a personality characteristic of the tunable chatbot while the tunable chatbot is interacting with a customer via a customer communication device.

Tunable chatbots

Systems and methods for surveilling. Systems and methods include generating, with a processor, a baseline associated with a subject; performing, with the processor, a scan of the subject; comparing, with the processor, the scan of the subject with the baseline; and generating, with the processor, a report comprising a result of the comparing of the scan of the subject with the baseline associated with the subject.

Systems and methods of automatic surveillance and reporting

A contact center, communication system, and method of operating a contact center are provided. In one example, the contact center includes a plurality of chatbots stored in memory and a chatbot selector that determines a customer interaction in the contact center will have a chatbot assigned thereto, selects a chatbot from the plurality of chatbots for assigning to the customer interaction based on a match between a capability of the chatbot and a service requirement associated with the customer interaction, and assigns the selected chatbot to the customer interaction thereby enabling the selected chatbot to process inputs received during the customer interaction and provide responses to the inputs.

At least one example embodiment is directed to a method of preventing a denial of service attack on a network that includes receiving a request from a first entity to initiate a blockchain operation on behalf of the first entity and a second entity; and generating, in response to receiving the request, a prompt including at least one condition that is associated with the blockchain operation. The method includes sending a first message that includes the prompt to the first entity; and receiving a second message that includes an indication of whether the at least one condition has been satisfied or is authorized to be satisfied. The method includes determining whether the request from the first entity is attempting the denial of service attack or is issuing a legitimate request, and facilitating the blockchain operation upon satisfaction of the at least one condition.

Methods and devices for detecting denial of service attacks in secure interactions

A legitimate voice or video communication application modifies data in a communication session to produce a watermark. The watermark is a piece of information that is part of a communication session that is not readily observable, but can be verified later on. The purpose of a watermark is to verify that the communication session is a legitimate communication session and does not pose a security breach. The video or audio communication session is monitored for a watermark. In response to determining that the communication session contains the watermark, the communication session is allowed continue. In response to determining that the communication session does not contain the watermark, the communication session is identified as a potential security breach. If the communication session is identified as a potential security breach, the communication session can be dropped and a user can be notified of the potential security breach.

Voice and video watermark for exfiltration prevention

The present invention relates to using digital certificates to allow network devices to authenticate themselves upon being accepted into and forming part of a communication network.

Growing community of inventors

Amesbury, MA, United States of America

Dragan Grebovich