Google Inc.

Douwe M Osinga

Dhananjay R Prasanna

David Mark Byttow

Marcel Adi Prasetya

Jon Tirsen

Ofir Davidovich

A conversation server having one or more processors and memory receives, from a client, a request to generate a hosted conversation in accordance with a set of predefined parameters. The client has a user with a communications account associated with the conversation server. The set of predefined parameters is specified by a webpage that is not associated with the communications account. In response to the request, the conversation server generates a respective hosted conversation in accordance with the set of predefined parameters. The respective hosted conversation is hosted by the conversation server and has a plurality of participants including the user and an additional participant specified by the predefined parameters.

Generating a hosted conversation in accordance with predefined parameters

A conversation server having one or more processors and memory receives a first request from a first client for a conversation associated with a first webpage while there is no conversation associated with the first webpage. In response to the first request, the conversation server generates a first conversation that is associated with the first webpage and sends information to the first client enabling the first conversation to be displayed as an element embedded in the first webpage. After the first conversation has been generated, the conversation server receives, from a second client, a second request for a conversation associated with the first webpage. In response to the second request, the conversation server sends information to the second client enabling the first conversation to be displayed as an element embedded in the first webpage.

Generating a conversation associated with a webpage

A server system stores a hosted conversation having a special-purpose automated participant and a standard participant. The server system receives a request to modify the conversation from a first participant, determines a set of edits that update the conversation to an updated state in accordance with the request to modify the conversation; and sends, the set of edits to a second participant. When the first participant is a standard participant: the request includes an indication of preliminary edits; the conversation is updated in accordance with the preliminary edits; and the set of edits include concurrency-resolved edits. When the first participant is a special-purpose automated participant: the request includes an operation to be performed on the conversation; the operation is performed on the conversation at the server system; and the set of edits updates the conversation, in accordance with the operation.

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Berlin, Germany

Douwe M Osinga